# Overview

The Gradient Works Routing module allows you to do lead matching and routing as well as assignment of any Salesforce object to any user. Workflows are implemented inside Flow using custom actions. This documentation provides a reference for using Gradient Works Routing.

## Getting Started

<figure><img src="https://2378295204-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUYXbv7c6RsZzQ00WCDTM%2Fuploads%2FBkOfRsLkoS7hnYTx6D0G%2FBookbuilder%20Overview%204.3.2023.png?alt=media&#x26;token=acd4cd11-3c21-40e5-aa8c-2770a1770549" alt=""><figcaption><p>Gradient Works Routing Module with App Switcher</p></figcaption></figure>

To get started, open the Gradient Works app from the Salesforce App Switcher. The app has six tabs:

* Dashboard - Provides a comprehensive look at assignments made in the last 30 days.
* Automation - Access to all routing Flows that have been enhanced with Gradient Works capabilities.
* Automation Executions - Provides access to all of the recent executions of your Gradient Works automations.
* Users - Manage the Users assigned to Queues and their availability
* Queues - The [queues](https://docs.gradient.works/kb/routing/queues) you've configured to assign users
* Assignment Histories - A log of all assignments performed by Gradient Works whether via queues or [direct assignment](https://docs.gradient.works/kb/automation-builder-kit-abk/actions/assignment/directassignsingleitemaction)
* Log Entries - Information logged by Gradient works for debugging and auditing purposes
* Capacity Meters - The [capacity meters](https://docs.gradient.works/kb/routing/capacity_meters) you've configured
* Settings - Provides access to the Gradient Works Cloud and our offered integrations as well as some basic package information and settings

Next, you'll probably want to set up some [queues](https://docs.gradient.works/kb/routing/queues) to do assignment. After that, you'll want to dive into Flow to set up [routing automation](https://docs.gradient.works/kb/routing/automation).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.gradient.works/kb/routing/overview.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
