# Rep Detail Report

The rep detail report allows you to view coverage information in detail for a particular rep.

<figure><img src="/files/YAeteoaGjxYvfQm02qHf" alt=""><figcaption></figcaption></figure>

The filters at the top of the report let you set the date range, comparison period, and scope the view to a specific rep using the rep search field. If you've configured Account Hierarchy in Bookbuilder settings, a "Show hierarchy rollup" toggle will also appear here. When enabled, all metrics in the report are calculated based on root/parent accounts — a rep needs to own the root account, and descendant accounts roll up to it regardless of whether the rep directly owns them.

### Pipeline Overview section

This section provides a summary of how much pipeline the rep has created, and how efficiently they're creating it. Here are the metrics included:

<table><thead><tr><th width="213.5">Metric</th><th>Description</th></tr></thead><tbody><tr><td>Pipeline Created</td><td>The amount of pipeline the rep created, in dollars, in the report period</td></tr><tr><td>Created Opps</td><td>The number of new opportunities that rep has created in the report period. You can click on this metric for details on the opps included in that number.</td></tr><tr><td>Opp Creation Rate</td><td>The ratio of opps created to accounts worked (X opps / Y accounts) for the report period</td></tr><tr><td>Open Pipeline</td><td>The total amount of open pipeline on accounts currently owned by this rep (the opp creation date could be before this report period, as long as the opp is still open during the report period).</td></tr><tr><td>Open Opps</td><td>The total number of open opps on accounts currently owned by this rep. You can click this number for details on the opps.</td></tr></tbody></table>

If you're seeing 0s in any of these metrics, you may need to update your configuration. Click the "Configure" link and make sure you've configured all 3 settings:

* Included Opportunities: Any criteria an opp has to meet to be included in opp creation metrics
* Opp Value Field: The field we should use for calculating the monetary value of an opp
* Opp Creator Field: The field we should use for determining who created an opp

### Engagement section

This section provides a summary of the rep's account coverage activities across their book.

{% hint style="success" %}
**Success tip**

Ensure reps routinely engage with a large percentage of their book. We recommend at least 75% every 30 days. Hold reps accountable for both activities per account and a number of contacts reached. Minimal activity levels or single-threaded outreach are rarely successful at generating pipeline.
{% endhint %}

<table><thead><tr><th width="213.5">Metric</th><th>Description</th></tr></thead><tbody><tr><td>Owned Accounts</td><td>The number of accounts currently owned by the rep.</td></tr><tr><td>Touched Accounts</td><td>The number of accounts with at least one activity logged during the report period.</td></tr><tr><td>Worked Accounts</td><td>The number of accounts that meet or exceed the <a href="/pages/kjPAwT6gBJtUicbaMLoO">activity threshold</a> defined for the rep's target book. All worked accounts have been touched, but not all touched accounts have been fully worked.</td></tr><tr><td>Worked Rate</td><td>The percentage of owned accounts that meet or exceed the <a href="/pages/kjPAwT6gBJtUicbaMLoO">activity threshold</a> defined for the rep's target book.</td></tr></tbody></table>

You can configure what counts as a working activity by clicking "Configure" next to the Engagement heading. Read more [about Working Activities here](/kb/analytics/working-activities.md).

<figure><img src="/files/vxMaHVB0rSsAtifJS04J" alt=""><figcaption></figcaption></figure>

### Activities section

A chart of activity and opp creation over time for the rep's currently owned accounts. Toggle between Activities and Created Opps using the View dropdown, and hover over any bar for details.

### Currently Owned Accounts section

This section provides a view of rep engagement across all their owned accounts. There are two views: one for Engaged accounts and one for Unengaged accounts. You can click on any account name for further detail.

When hierarchy rollup is enabled, the list shows the full account hierarchy. Activity and opportunity counts reflect those performed by the rep across the hierarchy.

In the Engaged accounts view, you'll see a list of every account the rep has engaged with (per your currently Working Activities configuration). By default, that means they've logged at least one activity with that account during the report period.

The Unengaged accounts view shows you a list of any accounts the rep didn't engage with during the time period.

{% hint style="success" %}
Success tip

Use the Unengaged accounts view for 1:1 coaching with the rep. Understand why they haven't engaged these accounts, make recommendations for which accounts they should engage. You may also identify accounts that shouldn't be worked at all from this view. Click the Create Retrieval button to remove those accounts from the rep's book.
{% endhint %}

You can customize these views (see below) to display data that's most relevant for your sales motion. You can sort the columns by clicking on the column heading. You can also export this data to an Excel file for further analysis.

Finally you can create a retrieval for any accounts you select in this table. Simply click the checkbox next to any accounts you want to retrieve, then click the "Create Retrieval" button, select a destination and Bookbuilder will remove those accounts from that rep's book.

<figure><img src="/files/8RT8rJAp7zdGDonJVDut" alt=""><figcaption></figcaption></figure>

#### Changing Owned Account columns

You can change the fields displayed in the "Account Summary" table of the report by clicking "Customize Columns". This will open the "Customize Columns" dialog.

<figure><img src="/files/gFDJxRr70OfQCGsfuwmH" alt=""><figcaption></figcaption></figure>

Select the fields you would like to include in the report from "All Account Fields" on the left, moving them to the "Fields to Display" section on the right. You may choose any field on the account object as well as any [working activities](/kb/analytics/working-activities.md) category to display.

{% hint style="success" %}
**Success tip**

Customize your columns to show your key account prioritization fields (e.g. score, tier or buying stage) alongside the engagement metrics. Sort the list by your priority metrics and discuss it with reps if they're not fully engaging those accounts. We recommend that you coach reps to spend more energy engaging with high-value activities and multi-threading with their top accounts.
{% endhint %}

Note: If you've configured Activity Thresholds, you'll see updated working metrics in the rep report, including a red/yellow/green classification for owned accounts. Read [more on activity thresholds here](/kb/analytics/activity-thresholds.md).


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