All integrations require that you first authenticate with Gradient Works Cloud. This allows Gradient Works' cloud services to securely connect the Gradient Works managed package hosted in Salesforce with 3rd party applications.
To obtain your Gradient Works Cloud login, please contact your CSM via Slack or by emailing [email protected].
To log into Gradient Works Cloud, go to the Gradient Works Routing app in the Salesforce app switcher and click on the "Settings" tab.
Gradient Works Routing settings
Click "Log In". Your Gradient Works CSM will have provided you a temporary password. The first time you authenticate, you'll be prompted to reset your password.
Gradient Works integrations fall into 3 categories: messaging, calendars and sales engagement. Once you're logged into Gradient Works Cloud, you will see active buttons beside each integration. Click these to connect a particular integration. See the help page for each individual integration for more details.
The Slack integration allows you to send data-rich messages to Slack channels or a direct messages to individuals.
Only one calendar integration may be active at once.