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Enqueue Single Item
Adds an item to a Gradient Works Queue. The item may be of any type (e.g. Account, Lead, etc). This **does not** assign the item immediately, instead it is put in a pending state in the Queue.
If you specify a capacity using
capacityValueField, that value will be used in capacity calculations when assigning the item to a user. For example, if you specify a
capacityValueof 5, users must have an
availableCapacitygreater than or equal to 5 to be eligible for assignment.
Why use this instead of Assign Single Item? In some cases it can be more efficient to add many items to the queue through various steps in a Flow and then perform the assignments all at once. You can explicitly trigger assignment for a particular queue by including Assign Pending Items for Single Queue or Assign Pending Items for Multiple Queues in your Flow. If you don't explicitly trigger assignment in your Flow, Gradient Works will assign the pending items at some point in the near future.