Enqueue Single Item

Adds an item to a Gradient Works Queue. The item may be of any type (e.g. Account, Lead, etc). This **does not** assign the item immediately, instead it is put in a pending state in the Queue.

If you specify a capacity using capacityValue or capacityValueField, that value will be used in capacity calculations when assigning the item to a user. For example, if you specify a capacityValue of 5, users must have an availableCapacity greater than or equal to 5 to be eligible for assignment.

Why use this instead of Assign Single Item? In some cases it can be more efficient to add many items to the queue through various steps in a Flow and then perform the assignments all at once. You can explicitly trigger assignment for a particular queue by including Assign Pending Items for Single Queue or Assign Pending Items for Multiple Queues in your Flow. If you don't explicitly trigger assignment in your Flow, Gradient Works will assign the pending items at some point in the near future.

Inputs

Name	Required	Type	Description
item	Yes	SObject	Item to add to the queue
queue	Yes	String	The queue to add to. May be an Id or the queue name.
capacityValue	No	Long	Item capacity value
capacityValueField	No	String	Retrieve capacity value from this field on the item