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On this page
  • Configuration
  • Outputs
  1. Automation Builder Kit (ABK)
  2. Actions
  3. Assignment

Round Robin Assign Single Item

Assign a single item to a user via a round robin queue

PreviousDirectly Assign ItemsNextRound Robin Assign Multiple Items

Last updated 2 years ago

Assigns an item to a user associated with a Gradient Works Queue. The item may be of any type (e.g. Account, Lead, etc). The assignment is performed immediately.

You can access the results of the assignment attempt in the object included in the output. It will include information about if the assignment completed successfully or if there was an error as well as information about the user that received the item. You can use this object as an input to other actions such as or .

If you specify a capacity using Set Item Capacity, that value will be used in capacity calculations when assigning the item to a user. For example, if you specify a value of 5, users must have an available capacity greater than or equal to 5 to be eligible for assignment. If no capacity is specified, we assume a null capacity value for the item and do not perform any capacity calculations during assignment.

Configuration

Name
Required
Type
Description

item

Yes

SObject

The Salesforce object to assign

queue

Yes

String

The target queue. May be an Id or the queue name.

capacityValue

No

Long

Item capacity value

capacityValueField

No

String

Retrieve capacity value from this field on the item

Outputs

Name
Type
Description

assignment

Information about the assignment, including who the item was assigned to

Assignment
Assignment
Assignment
Send Single Assignment Email
Send Slack Message