Round Robin Assign Multiple Items
Assign a records to a users via a round robin queue
Assigns a list of item to users associated with a Gradient Works Queue. The items may be of any type (e.g. Account, Lead, etc). The assignments are performed immediately.
You can access the results of the assignment attempts in the List of Assignment objects included in the output. It will include information about if each assignment completed successfully or if there was an error as well as information about the user that received the item. You can loop over these as inputs to other actions such as Send Single Assignment Email or Send Slack Message.
If you specify a capacity using capacityValue or capacityValueField, that value will be used in capacity calculations when assigning the item to a user. For example, if you specify a capacityValue of 5, users must have an availableCapacity greater than or equal to 5 to be eligible for assignment. If no capacity is specified, we assume a null capacity value for the item and do not perform any capacity calculations during assignment.
Inputs
queue
Yes
String
The queue to add to. May be an Id or the queue name.
capacityValue
No
Long
Capacity value to apply to all items
capacityValueField
No
String
Retrieve capacity value from this field on each object
items
No
List<SObject>
List of items to add to the queue. May be any Salesforce object.
Outputs
assignments
List<Assignment>
Information about each of the assignments in the same order as the input items
count
Integer
The total number of assignments performed
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