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Round Robin Assign Multiple Items
Assign a records to a users via a round robin queue
Assigns a list of item to users associated with a Gradient Works Queue. The items may be of any type (e.g. Account, Lead, etc). The assignments are performed immediately.
You can access the results of the assignment attempts in the List of Assignment objects included in the output. It will include information about if each assignment completed successfully or if there was an error as well as information about the user that received the item. You can loop over these as inputs to other actions such as Send Single Assignment Email or Send Slack Message.
If you specify a capacity using
capacityValueField, that value will be used in capacity calculations when assigning the item to a user. For example, if you specify a
capacityValueof 5, users must have an
availableCapacitygreater than or equal to 5 to be eligible for assignment. If no capacity is specified, we assume a null capacity value for the item and do not perform any capacity calculations during assignment.