Update Capacity
Update capacity values on users associated with a Queue
This action allows you to build flows that update the capacity values on users associated with a Queue. This allows you to control the available capacity for a user based on custom logic.
Capacity requires two values: a maximum and an amount used. max - used
is the available capacity which is used for assignment.
There are two ways of using this action. You can either specify explicit values to use for capacity via usedCapacityValue
and maxCapacityValue
or you can "join" data from fields on the User via usedCapacityValueField
and maxCapacityValueField
. The "join" method will retrieve the values for the specified field from each User and copy them over to the custom object that associates the User with the Queue.
The Users must already be associated with the Queue or they will be ignored.
Inputs
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