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  1. Automation Builder Kit (ABK)
  2. Actions
  3. Users

Update Capacity

Update capacity values on users associated with a Queue

PreviousGet Used CapacityNextUpdate Weight

Last updated 2 years ago

This action allows you to build flows that update the capacity values on users associated with a . This allows you to control the available capacity for a user based on custom logic.

Capacity requires two values: a maximum and an amount used. max - used is the available capacity which is used for assignment.

There are two ways of using this action. You can either specify explicit values to use for capacity via usedCapacityValue and maxCapacityValue or you can "join" data from fields on the User via usedCapacityValueField and maxCapacityValueField. The "join" method will retrieve the values for the specified field from each User and copy them over to the custom object that associates the User with the Queue.

The Users must already be associated with the Queue or they will be ignored.

Inputs

Name
Required
Type
Description

queue

Yes

String

The queue the users are assigned to

users

Yes

List<User>

List of users to update capacity values for

maxCapacityValue

No

Long

Max capacity value for the user for the specified queue

maxCapacityValueField

No

String

User field from which to retrieve max capacity value for the specified queue

usedCapacityValue

No

Long

Used capacity value for the user for the specified queue

usedCapacityValueField

No

String

User field from which to retrieve used capacity value for the specified queue

Queue