Update Capacity
Update capacity values on users associated with a Queue
This action allows you to build flows that update the capacity values on users associated with a Queue. This allows you to control the available capacity for a user based on custom logic.
Capacity requires two values: a maximum and an amount used. max - used is the available capacity which is used for assignment.
There are two ways of using this action. You can either specify explicit values to use for capacity via usedCapacityValue and maxCapacityValue or you can "join" data from fields on the User via usedCapacityValueField and maxCapacityValueField. The "join" method will retrieve the values for the specified field from each User and copy them over to the custom object that associates the User with the Queue.
The Users must already be associated with the Queue or they will be ignored.
Inputs
queue
Yes
String
The queue the users are assigned to
users
Yes
List<User>
List of users to update capacity values for
maxCapacityValue
No
Long
Max capacity value for the user for the specified queue
maxCapacityValueField
No
String
User field from which to retrieve max capacity value for the specified queue
usedCapacityValue
No
Long
Used capacity value for the user for the specified queue
usedCapacityValueField
No
String
User field from which to retrieve used capacity value for the specified queue
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