Gradient Works Docs
ProductDynamic BooksPricingRequest Demo
  • Welcome
  • ACCOUNT RESEARCH
    • Overview
      • Features
    • Market Map
      • Account Import
        • Salesforce
        • HubSpot
      • Salesforce Integration
        • How to Install Similar Accounts Component
      • CRM Export
        • Salesforce
        • HubSpot
      • FAQs
        • Attributes in Market Map
    • AI Researcher
      • How to create & configure an AI Researcher
      • Writing effective prompts
      • Prompt examples
      • Managed AI Researcher
    • Lookalikes
    • Credits
  • Bookbuilder
    • Overview
    • Enroll Accounts
    • Target Books
      • Target Book Report
      • Edit Reps
    • Account Coverage
      • Market Coverage
      • Rep Coverage
      • Working Activities
    • Transfer Accounts
      • Concepts
      • Account Pool
      • Distributions
      • Retrievals
      • Returns
      • Templates
      • Scheduling
      • Troubleshooting
    • How-to Guides
      • How to Rank Accounts for Distributions and Retrievals
      • How to Use the "Is In" Operator
  • Routing
    • Overview
    • Dashboard
    • Round Robin Queues
      • Create Queues
      • User Availability Status
      • User Working Hours
    • Users
    • Capacity Meters
    • Lead and Account Matching
    • Automation
      • Automation Executions
      • Log Entries
  • Automation Builder Kit (ABK)
    • Getting Started
    • Actions
      • Assignment
        • Directly Assign Items
        • Round Robin Assign Single Item
        • Round Robin Assign Multiple Items
        • Schedule and Assign Single Item
      • Dynamic Books
        • Retrieval
      • Flow Lifecycle
        • Execute Subflow
        • Failed
        • Finish
        • Resume
        • Start
      • Leads
        • Convert Lead
        • Convert Multiple Leads
      • Logs
        • Log Message
      • Matching
        • Match Account to Account
        • Match Lead to Account
        • Match Lead to Contact
        • Match Lead to Lead
      • Next Steps
        • Add Person to Campaign
        • Add Person to Sales Engagement Cadence
        • Check Person Enrollment in Cadence
        • Create Task
        • Send Single Assignment Email
        • Send Slack Message
      • Users
        • Get Used Capacity
        • Update Capacity
        • Update Weight
      • Utils
        • Evaluate Domain against Denylist
      • Advanced
        • Build Record Map from Lookup
        • Build Record Map from Field
        • Build Text Collection from Field
        • Convert ItemAssigned to Assignment
        • Execute SOQL
        • Get Record from Record Map
        • Assign Pending Items for Multiple Queues
        • Assign Pending Items for Single Queue
        • Enqueue Multiple Items
        • Enqueue Single Item
    • Models
      • AccountMatchResult
      • AccountToAccountMatch
      • Assignment
      • ConvertLeadRequest
      • ConvertLeadResult
      • DomainEvaluationResult
      • GenericSObject
      • LeadToAccountMatch
      • LeadToContactMatch
      • LeadToLeadMatch
      • QueueUserWeight
      • RecordMap
  • Integrations
    • Getting Started
    • Slack
    • Google Workspace
    • Microsoft 365
    • Salesloft
    • Outreach
  • Advanced
    • Salesforce Permissions
  • Miscellaneous
    • Changelog
Powered by GitBook
On this page
  1. Routing
  2. Round Robin Queues

User Working Hours

Only assign to users during specific hours

PreviousUser Availability StatusNextUsers

Last updated 2 years ago

When using the Gradient Works Book It Live capability you will want to manage your users working hours within the Gradient Works Queue. This allows flexibility based on where your users are located and/or allows users to adjust for their customer's time zone.

There are two things thats that Gradient Works will take into consideration when scheduling a time for Book It Live:

  1. The working hours in the Gradient Works Queue

  2. Free and busy time slots in the user's calendar (Gmail/Outlook)

If the working hours in the Gradient Works Queue is blank, the only consideration will be the free/busy slot in the user's calendar

The Gradient Works Working Hours is based on your Salesforce environment's time zone. Example: If your system is in the Central Time Zone, please make the necessary calculations for user's in other time zones.

Setting Working Hours

Launch your Gradient Works app and click on the Queues tab within the application

This will take you to the list of Queues that you have created. From here you can manage your the users in the respective Queues and set their working hours. In the below screenshot, you would click on "Lily Youn" and it will take you to the page where you can set the availability.

From here, you'll be able to set working hours for this particular user. Please note, if you are setting working hours for a user that does not reside in the same time zone as your Salesforce environment's time zone you will need to make the necessary calculations to match the user's working hours.

Ex. Your Salesforce Environment is in Central Time Zone but you have an user that lives in the Pacific Time Zone. Your normal working hours are from 9:00am - 5:00pm.

To set the proper hours for the Pacific Time Zone user, you'll want to input 11:00am - 7:00pm in the Gradient Works Working Hours Start/End.