Scheduling
Put distributions and retrievals on autopilot with scheduling
Schedules allow you to automate distributions or retrievals to run at a particular time, either once or on a recurring basis.
Most sales organizations that adopt dynamic books distribute and retrieve accounts on at least a weekly basis. We recommend scheduling those routine transfers.
Scheduling a transfer
When you create a new distribution or retrieval and select "Next: Schedule" you'll be prompted to choose whether or not to schedule it.
The default option for "Distribution Schedule" is "Run Immediately". Leaving this option selected will skip all scheduling.
To enable scheduling, Change "Distribution Schedule" to "Schedule for Later".
Run once at a specific time
You can choose to run the transfer one time in the future, by entering the "Start Date and Time" want it to run and leaving "Automate Recurring" turned off.
Use this to set up a distribution or retrieval to run at the most opportune time. For example, you can prepare a distribution on Friday afternoon and have it run late Sunday night so that everything's in place when your reps login on Monday.
The time component of the "Start Date and Time" uses the default timezone of your Salesforce organization.
Run repeatedly on a set schedule
Set the "Start Date and Time" and turn on "Automate Recurring" to set a schedule for the transfer. Choose how frequently you want to run the distribution or retrieval.
The first distribution or retrieval will run at the specified "Start Date and Time" and then will repeat at the same time at the specified interval. In the above example, the distribution will begin at 6am in your Salesforce org's default timezone on Monday February 6th. It will then repeat every week, running on Monday at 6am.
Once scheduling is complete, click "Next: Preview" and continue.
Previews are not currently available for scheduled distributions or retrievals.
On the following screen, click "Continue and Schedule Distribution".
Managing scheduled transfers
Scheduled distributions or retrievals are available under "Upcoming" in the left nav or on the Overview.
The listing shows each scheduled distribution or retrieval. There are 4 statuses:
Scheduled - the transfer is scheduled to run once at a specific time
Recurring - the transfer is scheduled to run repeatedly
Recurring (Paused) - the transfer is configured to run repeatedly but is currently paused
Processing - the distribution or retrieval is currently processing
Editing a scheduled transfer
You can edit the configuration of scheduled distributions and retrievals up until they actually run. Click the name of the transfer and edit as you normally would.
Click "Save and Exit" to save your changes.
Changing the schedule
You can change the schedule of one-time distribution or retrieval at any point until it actually runs. This includes the ability to change a one-time transfer to recurring. For recurring transfers, you can change the schedule at any time unless they're currently processing.
There are two ways to change the schedule:
When editing a scheduled transfer, you can click "Edit Schedule" in the top left to bring up the schedule dialog
Canceling a one-time transfer
You can cancel a one-time distribution or retrieval at any point until it actually runs.
There are two ways to cancel a one-time transfer:
When editing a scheduled transfer, you can click "Cancel Distribution" or "Cancel Retrieval"
Pausing or canceling a recurring transfer
You can pause or cancel recurring retrievals or distributions. Paused transfers remain in the "Upcoming" list but will not run until restarted. Canceled transfers are removed from the "Upcoming" list.
There are two ways to pause or cancel a recurring transfer:
When editing a scheduled transfer, you can click "Pause/Cancel Distribution" or "Pause/Cancel Retrieval"
Select whether you would like to pause or cancel. You can optionally save the distribution or retrieval as a template for later use.
Scheduling use cases
Scheduling allows you to automate routine account distributions or retrievals. Here are some scheduling examples:
Retrieve accounts with a grace period - Suppose you want to do a one-time retrieval of unworked accounts from your reps but give them a chance to make sure they're engaging accounts they want to keep. You can set up the retrieval on Monday and schedule it to run at the end of day Friday, giving your reps plenty of time to catch up.
Distribute accounts after an event - Suppose your field marketing team is going to a big conference and will be tagging a list of accounts who visit the booth for distribution. Configure a custom distribution for tagged accounts now and set it to run after the conference.
Automate weekly book balancing - You want reps to get their books topped off with a fresh list of accounts to work every Monday morning while moving unengaged accounts out of reps' names. Set up a standard distribution and retrieval and set them to run early every Monday.
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